Damage caused as a direct result of a single unexpected event.
Excess specifically relating to accidental damage claims.
Low cost housing for sale or rent, often from a housing association, to meet the needs of local people who cannot afford accommodation through the open or low cost market, or subsidised housing.
The individual or group that are interested in renting a property – also known as the potential tenant.
This is the most common type of Tenancy Agreement. It also assures the landlord the right to retrieve the property at the end of the term made clear in the agreement.
Single room accommodation which serves as a bedroom and living space in one. Generally sharing a bathroom and/ or kitchen.
Categorises wind speed on a scale of 0 to 12. Insurers sometimes say that only winds above a certain point on this scale represent “storm force” winds that are capable of damaging a building.
A break cause allows the landlord or tenant to get out of a Tenancy Agreement before the agreed official end date.
Buildings Insurance protects your property against hazards such as fire, flood and subsidence. Usually mandatory on all properties financed in party a mortgage.
The Building Sum Insured is usually the re-building cost i.e. the amount it would cost to rebuild your home in the event of it being totally destroyed.
The process where you notify your insurance company of an event, such as an accident or theft/attempted theft, where you wish to claim against your insurance policy.
Buying with another person who isn’t your partner, generally in order to be able to afford property you couldn’t otherwise.
Common areas are parts of a property that are shared among tenants such as hallways, receptions, kitchens and in some cases bathrooms.
All authorised insurance companies must comply with Financial Conduct Authority (FCA) regulations. This means they are bound by certain rules and principles, which are in place to protect consumers and ensure they are treated fairly.
Household goods such as personal belongings, clothing and other items which belong to you, and are kept within your home.
These are an optional policy which provides protection for items in your home, including furniture and personal possessions, in case they’re stolen, lost or damaged.
The Contents Sum Insured is the total amount of cover required to replace all your belongings, in the event of everything being destroyed.
A credit history reveals an extensive record of prospective tenants’ past borrowing habits. This will include information about late payments and bankruptcy, if applicable.
A fixed sum taken by landlords/ letting agents at the start of a tenancy to cover reasonable losses (rent arrears, damages etc.). (See Tenancy Deposit Scheme)
Any damage or harm to a property. The cost to repair such damage is usually taken from the deposit held.
This house is not available to those reliant on state benefits to pay their rent.
When damage arises following escape of water, examples include: pipes freezing, sinks overflowing and leaks from underneath floors.
Is the period covering the reign of King Edward VII, 1901 to 1910.
This is the amount of money you have to pay towards the cost of any claim you make. With home insurance there are varying excesses such as all sections excess, accidental damage excess, escape of water excess or subsidence excess.
Regulates financial firms providing services to consumers and maintains the integrity of the UK’s financial market – focusing on the regulation of conduct by both retailers and wholesale financial services firms.
Is an independent service in the UK for settling disputes between businesses providing financial services & their customers.
The FSCS is an independent body and they are the UK’s compensation fund of last resort for customers of authorised financial services company, including authorised insurance companies.
The simply means that the FSCS will compensate you if you have a claim that your insurance company can’t pay. The service is free to customers.
Fire, Lightning, Explosion and Earthquake cover, a very basic form of insurance for unoccupied properties.
These regulations monitor various activities relating to the safety of installations and appliances using Natural Gas and Liquefied Petroleum Gas (LPG).
Also known as ‘wear and tear’ – when an object deteriorates due to the passing of time alone.
Refers to certain types of accommodation shared by several people.
The person covered by an insurance policy.
Insurance Premium Tax is a tax on general insurance premiums. There are two rates:
A standard rate of 6 percent.
A higher rate of 20 percent for travel insurance some insurance for vehicles and domestic/electrical appliances.
A list that describes the contents of the property and the condition before a tenant moves in. This list in referred to at the end of tenancy to ensure the property is in similar condition.
Where two adults reside at the same address both names should be noted on the policy. This is referred to by Insurers, as a joint proposal.
A summary of the policy cover from Discount Landlord and it does not include the full terms and conditions of the contract, which can be found in the policy wording.
A reference given by the tenant’s previous landlord who gives the new landlord insight into whether or not the tenants will adhere to the terms and conditions set by the landlord.
The formal, binding and legal document between a landlord and a tenant that reflects the terms and conditions previously agreed upon.
Liability means you’re legally responsible for causing loss to someone either because you’ve injured them, or because you’ve damaged something that belongs to them.
A listed building, in the United Kingdom, is a building that has been placed on the Statutory List of Buildings of Special Architectural or Historic Interest.
A lodger is someone who rents accommodation in another person’s house.
Someone who investigates the legitimacy of a claim.
A person employed by an insurance company to work out if the risk to be undertaken is acceptable. They also calculate the premium to be charged, based on the level of risk involved.
The cost of repairing and maintaining shared parts of a building usually paid by the landlord.
The National Approved Letting Scheme, NALS, is an accreditation scheme in the United Kingdom for lettings and management agents.
Meaning the insurer will replace your old items with new ones in the event of a claim.
Is a person who lives in and owns the same home.
A nominal rent that is charged on leasehold properties. It should be noted in the conditions of sale but it is rarely collected.
Period of cover is the duration of your insurance policy. This is the period between the start date and the renewal date.
A premium lease is when the full amount of rent is paid up front.
The TPO is a free, fair and independent mediation service which provides sellers, buyers, landlords and tenants with a guarantee that they will receive the highest level of customer service.
A premium is the money you have to pay in return for insurance cover. Your premium includes Insurance Premium Tax (IPT).
Is an insurance system that captures and displays quotations from many insurance providers in one process - which allow you to compare products and prices at a glance. There are a number of websites that offer this service.
Responsible for the prudential regulation and supervision of banks, building societies, credit unions, insurers and major investment firms. Its role is defined in terms of two statutory objectives; to promote the safety and sound of these firms and, for insurers, to contribute to the securing of an appropriate degree of protection for policyholders.
Public Liability covers legal liability for injury or damage caused to others.
Land provided in urban or rural areas for public recreation, though not necessarily publicly owned.
Contains all the details of your policy.
Is the person who the insurer issues the policy to.
This is the process of obtaining a price from an insurer and the amount an insurer intends to charge you for the stated period of time based on the information you’ve provided, in addition to any other assumptions.
Rating factors are used by underwriters to work out the price you pay for your insurance. They use claims experience to determine the effect a factor, such as age or gender, will have on the likelihood of you making a claim.
The cost of rebuilding the property will not be the same as the market value.
A property built between approximately 1800 – 1837.
This is the date your insurance policy expires, which means it’s the end of your period of cover.
This is to let you know that your policy is due to expire and to give you sufficient notice to renew your policy.
Is a breach of a contract by one party that justifies cancellation by the innocent party. Repudiation is conduct which exhibits the clear intention of the party concerned to no longer be bound to the contract.
This is the amount you are paid for a claim.
A limit placed on a value under a section of the policy.
Items which are specifically named within your contents sum insured or all risks sections.
Damage to a property caused by violent winds, usually accompanied by rain, hail or snow.
A phrase used to confirm an agreement is not yet legally binding.
An arrangement where the existing tenant lets all or part of the property to another.
This is the substitution of one claim for another, for example an insurer who has indemnified a policyholder can take over any legal rights the policyholder may have had respect of that particular claim.
The amount for which you are covered under either the buildings, contents, or all risks section of your policy.
A government scheme introduced in 2007 to safeguard deposits taken by landlords. There are several suppliers used by landlords and letting agents – tenants should ensure that the company used is authorised to do so.
A person who occupies land or property rented from a landlord.
Provides cover for the costs incurred in locating the source of any escape of water or fuel, including subsequent repair to walls, floors or ceilings.
An underwriter is the person who decides whether to accept a risk (i.e. whether to insure you) and also works out what Premium you should pay.
Is defined differently by insurers, some insurers define it as a property left without an occupant for more than 30 days, others define unoccupied, as when left unfurnished.
Items that have considerable monetary worth; costing or bringing a high price i.e. a valuable painting, a piece of jewellery.
A property built between approximately 1837 – 1901.
A time period during which a property remains empty between tenancies.
Is damage that naturally and inevitably occurs as a result of normal wear or aging.
The year the property was built.
Charden is regulated by the FCA, the regulator of the financial services industry in the UK (No: 4302819). We are placed on their register and comply with all their regulations allowing us to advise and sell insurance.
We adhere to the Codes of Practice of the Association of British Insurers (ABI), and the Financial Ombudsman Service. Your personal details and any customer information provided are also covered by the Data Protection Act. We are members of the British Insurance Brokers Association.
Experience and expertise ensures that Charden provide a flexible and comprehensive range of insurance products at competitive rates.
Charden is committed to:
Charden welcomes all businesses of all sizes to work with us, including insurance brokers, letting and estate agents, independent financial advisors and any other property related businesses throughout the UK.
No, there are no registration fees or administration costs involved when setting up an account with us.
There is no minimum amount of policies needed to be placed on cover each month. However, our excellent agent support service is designed to help grow your businesses, and our commission structures further reward those doing large volumes with us.
You will receive commission for every policy you put on cover with us. Our standard commission rate is 20%, but this is negotiable dependent on the amount of business placed with us.
Policy documents are automatically emailed to customers when cover is placed, however please allow between 2 to 3 days for the documents to arrive via the post, if this is the customer’s preferred method.