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Contact us

27 Great West Road

27 Great West Road, Brentford, London, TW8 9BW

  • 0800 408 6800
  • info@charden.co.uk

Request a call back

If you’d prefer, we can call you at a time most convenient for yourself.
Please complete all of the fields below and one of our friendly team will be in touch!

Policy renewals

If you need to renew a policy with us then please call 0800 408 6800 and one of our team will be happy to help.

You can also email us on renewals@charden.co.uk - we will endeavour to find you an even better rate than you are currently paying and are flexible with regards to any amendments you may need to make.

Change your policy details

To notify us of any changes may you need to make to any policies please email info@charden.co.uk or call 0800 408 6800.

Remember, your customers must notify the underwriter of changes to the type of tenant and any modifications to the building itself, such as extensions and changes to the type of roof for example.

They must also notify the insurer if they plan to start working or trading from home.

Make a claim

If you need to make a claim, then please contact us on 0800 408 6800 or email us on claims@charden.co.uk with full details of the claim.

Alternatively, please complete all fields of the form below:

Cancel your policy

We hope that you and your customers are delighted with your policy, however if you decide that the policy needs to be cancelled then please contact us immediately.

You can do this either by email to info@charden.co.uk or Charden, 27 Great West Road, Brentford, London, TW8 9BW.

If the policy is cancelled within 14 days of the start date, and no claim has been made, we will refund the policy without any charge. Cancellations made after 14 days of the start date will be subject to a cancellation fee of 15% of the total annual policy.

If a claim has been submitted or there has been any incident likely to give rise to a claim during the policy period, no refund for the unexpired portion of the premium will be given.